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MY Outsourcing Limited

MY Group of Companies, a renowned conglomerate dealing mainly with IT enabled products and services Since 2009, recently launched its latest venture -- MY Outsourcing Ltd – a BPO/Contact Center service provider with a vision to change the way people do business and serve their clients. It specializes in offering contact center services, Back Office Support With robust infrastructure. We manage all our projects as efficiently as possible with conviction.

It value the latest technological developments to meet the growing needs of our customers. In that regard, we involve innovative techniques like call blending, voice logging, soft phone, IVR, ACD, dialer software and many more to offer improved service for our clients and meet their contact center/BPO outsourcing requirements.

What They Do

With more than 8 years of experience as a leading Call Center Outsourcing company, MY Outsourcing Limited enables you to delight your customers. Local and Multinational Companies of various industries in Bangladesh have utilized our multi-channel contact center to stay connected to their customers at all hours of the day. With our call center outsourcing services, your business can streamline the Customer Relationship Management (CRM) process to achieve a high rate of business growth and profitability.


MY Outsourcing Limited has 24/7 Contact Centre for serving professional Back Office, Front Office and Offshore Outsourcing services to its corporate clients. We have also launched the Stealth Monitoring Service for the first time in Bangladesh, following its inception and popularity of such services in abroad.

We have expert human resources to work as call center agents who are trained by our expert trainer who has working experience in the related industry. Our agents are skilled to handle the customer’s inbound calls to serve them in expected manner and handle high volume of calls with increasing customer to business response time (FCR) or First Call Resolution. We ensure to provide the quality service to the customer end and eliminate gaps in customer service.


MY Outsourcing Ltd has been given employment opportunity for 40 disabled people in voice and non-voice sector. MY Outsourcing Limited has signed a tri party MoU with CSID (Center for Services and Information on Disability) and Sightsavers Bangladesh recently in the city. Under the agreement MYOL will provide the job opportunity for the disable people from CSID. My Outsourcing Limited Received Best Employer for Differently Abled Persons in Job Fair 2018 and also Job Fair 2019 organized by ICT Division and Bangladesh Computer Council .

 

Contact Point of MY Outsourcing Limited

House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213, Bangladesh

Email: [email protected]

Telephone: +880 9610-223344 +8802 55033889, 55035340

Branch Office at Dhaka

House: 35, Flat: 5, Road: 7, Block-G Banani, Dhaka–1213, Bangladesh

Email: [email protected]

Tel:  +880 9610-223344

Branch Office in Jashore

Sheikh Hasina Software Technology Park, Nazir Shankorpur Road, Jashore

Solutions of the MY Outsourcing Limited :

MY Outsourcing Limited provides end-to-end customized business process optimization services across major business functions and industry verticals. With our skilled manpower, comprehensive industry knowledge and use of latest technologies and processes, we are best placed to help companies to achieve their goals. We provide order management services for businesses across industry verticals: manufacturing, ecommerce, retail, FMCG, automotive, logistics, energy and utilities, Information Technology (IT), banking, financial services and insurance (BFSI), electronics, education, government services, travel, leisure and hospitality, media and entertainment, healthcare, publishing, industrial goods and many more. We specialize in offering all forms of the contact center/Business Process Outsourcing services. Our main focus is on process optimization that ensures all clients to get reduced costs while converting their business operations for a sustainable benefit.

 

  • Call Center Solutions
  • iPBX Solutions
  • Mobile APPs and Enterprise Solution

 

Features of Inbound & Outbound Services

 

We provide dynamic and flexible solutions for your customer care in inbound segment. We provide a plethora of benefits for your company to likely increase customer satisfaction

 

  • Customer Care and Support
  • Enquiry Support
  • Telemarketing Service
  • Order talking/Processing
  • Lead Generation
  • Technical Support
  • Software Development
  • Product Launching Information
  • Registration and Event Hotline Service
  • Customer Satisfaction Survey
  • Account Management
  • Appointment Setting
  • Credit Card Collections
  • Credit Card Acquisition
  • Retention
  • Catalog/Order Entry
  • Data Validation
  • Survey Calls
  • Credit Collection Call

Title MY Outsourcing Limited
Address House 37, Flat A4, Road 27, Block-A Banani, Dhaka 1213
Phone 880255035340
Fax 880255033889
Mobail 8809610223344
Email [email protected]
Post Code 1213
Reg Code
Swift Code
License
TIN
BIN
Establishment Year 2009
Category Private
Sector ICT
Service Type Call Center & Outsourcing
Area Banani
Upazila/Thana Banani
Division Dhaka
District Dhaka
Country Bangladesh
Membership BACCO & BAS
Legal Status Private

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